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Policies & Returns

Return Policy Receipts are required for all returns.

All special order sales are final.

Harvest Home Stores does offer refunds for merchandise bought from our in-stock inventory for goods returned within seven days of purchase. Returns from 7-30 days receive a company/store credit. No returns are accepted after 30 days.

Floor model sales, discounted sales, and special offer sales are final and cannot be returned or cancelled.    Special Order Policies All special order sales are final. Harvest Home does not allow cancellations or returns. A non-refundable 50% deposit is due upon placing special orders. Balances are due prior to delivery. Due dates are approximate only. You will be notified as soon as your special order arrives in our distribution center and has passed our rigid quality control process. Merchandise not claimed within thirty days of completion is subject to a storage fee of 1% of merchandise total per day. Harvest Home will not assume responsibility for pieces that do not fit into your home.

Due to the handcrafted nature of our products, reasonable variations in finish and fabric are common and should be expected.

Defective or damaged merchandise will be replaced if Harvest Home is responsible for the damage or defect. Our liability is limited to our merchandise and does not apply to miscellaneous charges such as fabric protector, delivery charges or shipping charges.   Privacy Policy Harvest Home Stores is committed to protecting your privacy.

The information you provide to us for the purpose of placing special orders, making purchases or making inquiries will not be shared with or provided to any individual outside of Harvest Home or any other company unless absolutely necessary in order to process your order or if required by law.

In certain instances, information will be shared with third parties. For instance, in order to process your Harvest Card application, we are required to provide personal and financial information about you to a third party lender. Similarly, in order to process any credit card payments, your information will be provided to a credit card processing service.

While we track information for the purpose of gathering statistics and maintaining customer histories, we will under no circumstance share your information with any other party for the purpose of solicitations and/or direct marketing.

Generally, we will use your personal information exclusively for the purpose of contacting you with information regarding your order or inquiry and upcoming promotional events or other information about Harvest Home Stores, Inc.

Should you wish to be removed from our mailing list or e-mail list, please contact us at any store or via e-mail. Please allow two to three weeks for your request to be met.   Local Delivery Policy Harvest Home provides local in-home white glove delivery service. Delivery areas range from destinations as far north as Healdsburg, as far east as Stockton, and as far south as Gilroy. Our delivery fees range from $150.00 to $480.00 depending on destination and include any number of pieces purchased from Harvest Home Stores. Bed frame assembly is available for an additional $25.00. Please consult a sales associate for the exact delivery fee in your area.

All delivery charges for delivery services performed by Harvest Home Stores are subject to local sales tax in accordance with State Board of Equalization regulations.

After receiving your final payment for special orders or after receiving payment in full for purchases of in-stock goods, a delivery coordinator will contact you within two business days to arrange for in-home delivery. We will generally complete in-home deliveries within one to two weeks depending on season, volume, and your availability.

Our delivery service will place furniture in your home as you request, provide you with an opportunity to inspect all merchandise, and remove any wrapping materials from your home.

We reserve the right to refuse service upon arrival at your home if access is limited or hazardous.Fees for deliveries performed by outside services are payable upon delivery directly to the company providing that service. Shipping and Delivery fees are not refundable.

 

Terms Of Use

Policies, Terms and Conditions: The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Harvest Home".) Your use and/or placement of any order indicate your acceptance of these Conditions.

Privacy We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Harvest Home. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.   We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Order Acceptance Policy Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Harvest Home reserves the right at any time after receipt of your order to accept or decline your order for any reason. Harvest Home makes every effort to fulfill your order in its entirety; occasionally certain items may not be available.

Payment Methods We accept the following credit cards: Visa, MasterCard and American Express. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Taxes Harvest Home shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Copyright and Trademark Notice This site is owned and operated by Harvest Home. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Harvest Home ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Harvest Home signs them or not. Harvest Home reserves the right to make changes to this site and these Conditions at any time.